WELCOME BONUS 300%
UP TO €2000 + 100
FREE SPINS
UP TO €2000 + 100
FREE SPINS
Home → FAQ
Frequently asked questions about Gorilla Casino
What Android version is needed for APK installation?
The Gorilla Casino APK requires Android 8.0 or higher for installation. This operating system version ensures compatibility with the application's features and stability. The APK file size is approximately 45 MB, which is manageable for most modern devices. Players with older Android versions may need to upgrade their device's operating system to access the app. This ensures a smooth and efficient gaming experience.
For users with iOS devices, the required operating system version is iOS 13 or later. The iOS app is slightly larger, at around 60 MB. Both Android and iOS applications stipulate a minimum of 2 GB of RAM for optimal performance. This requirement helps in handling the graphics and processing demands of the casino games. Meeting these specifications is crucial for uninterrupted gameplay.
While the app requirements are specific, the minimum deposit across all payment methods is a low 10 EUR. This makes the platform accessible to a wide range of players. Even with a modest deposit, players can explore the available games. For example, the MiFinity e-wallet allows deposits starting from 10 EUR. This flexibility caters to both casual players and those with larger budgets.
How do I cancel a bonus before wagering?
To cancel a bonus before meeting the wagering requirements, players must navigate to their account settings or the bonus section of the platform. The welcome bonus offers a substantial 300% match up to 2,000 EUR, plus 100 free spins. However, this bonus comes with wagering requirements of x35-x45, which must be fulfilled within 30 days. Understanding these terms is vital for managing bonus funds effectively.
Should a player decide to forfeit the bonus, any winnings accumulated from bonus funds may be lost. The maximum stake allowed while a bonus is active is strictly capped at 5 EUR per bet. This limit applies to all game types. Exceeding this limit can lead to the forfeiture of the bonus and any associated winnings. Players should always review the specific terms and conditions associated with each promotion.
For high rollers, it is important to note that the maximum withdrawal limit for winnings derived from the welcome bonus is not explicitly stated in the provided data. However, payment methods like MiFinity and USDT (TRC-20) offer withdrawal limits of up to 10,000 EUR per transaction. These limits ensure that substantial winnings can be processed efficiently, subject to standard verification procedures.
Are free spin winnings wagered separately at x40?
Free spin winnings are subject to a wagering requirement of x40. This is distinct from the main bonus wagering, which ranges from x35 to x45. Players must complete this x40 wagering on free spin earnings before they can be withdrawn. The initial welcome bonus package includes 100 free spins, adding significant value for new depositors. These spins can be a great way to explore the slot offerings.
The maximum bet while a bonus is active is 5 EUR, a crucial detail for players aiming to clear wagering requirements efficiently. Any bets exceeding this limit may invalidate the bonus and any resulting winnings. For example, a player receiving the maximum 2,000 EUR bonus would need to wager between 70,000 EUR (2,000 EUR x 35) and 90,000 EUR (2,000 EUR x 45).
Game contributions towards wagering vary significantly, with slots contributing 100% while table games and live casino games only contribute 10%. This means that high rollers focusing on live dealer games will take considerably longer to meet their wagering obligations. For instance, 100 EUR wagered on slots clears 100 EUR of the requirement, whereas 100 EUR on live games only clears 10 EUR.
What is the minimum deposit for the welcome bonus?
The minimum deposit required to activate the welcome bonus is 10 EUR. This low entry point makes the substantial 300% bonus, up to 2,000 EUR plus 100 free spins, accessible to a broad range of players. This generous offer provides a significant boost to a player's initial bankroll. It allows for more extended gameplay and exploration of the casino's offerings.
Players utilizing payment methods such as MiFinity or USDT (TRC-20) can also make deposits starting from 10 EUR and 20 EUR respectively. Both methods offer instant deposits and charge no fees, making them attractive options. USDT (TRC-20) has a slightly higher minimum deposit of 20 EUR. These e-wallets and crypto options are known for their speed and security.
The wagering requirements for the welcome bonus range from x35 to x45, with a 30-day time limit to complete them. For a 10 EUR deposit, if it triggers a bonus, the wagering would be between 350 EUR and 450 EUR. Players must be mindful of the maximum bet of 5 EUR while the bonus is active to avoid forfeiting their bonus funds.
How do Corner 8:1 and Dozen 2:1 differ?
The provided data does not contain specific information regarding 'Corner 8:1' or 'Dozen 2:1' bets, nor does it detail the differences between them. Therefore, a comparison of these specific betting types cannot be provided based on the given facts.
However, the data does mention game providers such as Chaos Crew and Hacksaw Gaming, known for their volatile slot titles. Games from these providers, like the example of Chaos Crew with 96.30% RTP and high volatility, offer maximum win potential of up to x10000. The specific layout is a 5x5 grid with 15 paylines.
For players interested in high stakes and potential large returns, the high volatility of games like those from Hacksaw Gaming is a key consideration. While such games can offer significant payouts, they also come with a higher risk of longer dry spells between wins. The RTP of 96.30% indicates the theoretical return to player over an extended period of play.
Quick answers to common questions
| Question | Short Answer |
|---|---|
| What welcome bonus is available? | 300% welcome bonus up to €2,000 plus 100 free spins |
| What is the minimum deposit? | from EUR 10, depending on the method |
| How long does a withdrawal take? | e-wallets and crypto usually same day, cards 1-3 business days |
| Is there a mobile app? | yes, for Android and iOS plus a mobile web version |
| Can games be tested for free? | yes, most slots run in demo mode without a deposit |
| How do I reach support? | live chat and email, around the clock |
| Which currencies are accepted? | EUR and other common currencies |
What is the weekly withdrawal limit?
For high rollers, Gorilla Casino limits withdrawals to €10,000 per transaction for both bank transfers and Bitcoin, with a processing time of 3 to 5 business days for bank transfers. This limit applies to a single transaction, not necessarily a weekly cap. Players should note that while the casino charges no fees for these methods, their bank might impose charges.
Bitcoin withdrawals offer a faster timeframe, with funds typically arriving within 0 to 24 hours, although network fees may apply. This speed can be beneficial for players who frequently move large sums of cryptocurrency. The minimum withdrawal for both methods is €20, making it accessible even if a large sum is not immediately available.
Given the €10,000 transaction limit, players withdrawing substantial winnings over a short period may need to plan multiple transactions. For example, a player winning €30,000 would require at least three separate withdrawals to access their full winnings, potentially spreading the payout over several days depending on the chosen method.
Are live tables open around the clock?
Consequently, it is not possible to confirm if live dealer games are available 24/7. This lack of information might be a significant consideration for high rollers who play at irregular hours.
For slot games, such as Esqueleto Explosivo 2 by Thunderkick, the RTP is 96.13% with high volatility and a maximum win multiplier of x5000. While these games are generally accessible at any time, the absence of details on live table availability remains.
The contribution rates for wagering requirements indicate that slots contribute 100%, while table games and live dealer games only contribute 10%. This means high rollers focusing on live games would need to wager significantly more to meet bonus conditions, assuming they are available at all times.
Is Blackjack insurance mathematically worthwhile?
The provided data does not include details on the house edge for Blackjack or specific rules regarding insurance bets. Therefore, a mathematical assessment of whether Blackjack insurance is worthwhile cannot be provided. This information is crucial for strategic players looking to optimize their gameplay.
The welcome bonus offers 300% up to €2,000 plus 100 free spins, with wagering requirements between x35 and x45, to be met within 30 days. However, the contribution of table games, including Blackjack, to these wagering requirements is only 10%, making it less efficient for clearing bonuses.
The maximum bet allowed while a bonus is active is €5. This limitation could impact high rollers significantly, as it restricts the speed at which they can place bets and potentially clear wagering requirements, especially if they are accustomed to larger bet sizes.
Why does the game not load in Chrome 89?
The provided information does not offer troubleshooting advice for specific browser versions like Chrome 89 not loading games. Technical issues can stem from various factors, and without explicit data from Gorilla Casino, diagnosing the cause is speculative. Players may need to consult the casino's support directly for such issues.
For mobile play, the casino offers apps for Android 8.0+ (approx. 45 MB) and iOS 13+ (approx. 60 MB), requiring 2 GB of RAM. These specifications suggest a need for reasonably modern devices, and browser compatibility issues on older versions might be a separate concern from app performance.
The game Esqueleto Explosivo 2, developed by Thunderkick, has a high volatility rating and a 96.13% RTP. While this slot is designed for engaging gameplay, any technical disruptions preventing it from loading would naturally negate its potential benefits for players, regardless of its features.
Am I allowed to open a second account?
This is a standard rule across most online casinos to prevent fraud and ensure fair play for all users. Violating this rule can lead to account closure and forfeiture of funds.
The KYC (Know Your Customer) process requires an ID and proof of address (max. 3 months old), with verification taking 24-48 hours. This thorough verification process is in place to confirm player identity, making it difficult to operate multiple accounts undetected and reinforcing the single-account policy.
Bonuses, such as the 300% welcome offer up to €2,000, are typically tied to a single account per player. Attempting to claim multiple welcome bonuses through duplicate accounts would be a violation of bonus terms and conditions, leading to potential penalties beyond account closure.
When is Blackjack 3:2 worth it over 6:5?
A Blackjack payout of 3:2 is significantly more favourable for the player than a 6:5 payout. For every 5 units wagered on a 3:2 payout, a player receives 7.5 units, whereas a 6:5 payout yields only 6 units. This difference directly impacts the house edge, making the 3:2 payout the standard for professional players seeking optimal returns.
The critical difference in payout ratios can be quantified in terms of expected return. While a 6:5 payout table might have a house edge around 1.4%, a 3:2 table can reduce this to approximately 0.5%. For high rollers placing substantial wagers, this reduction in the house edge translates to considerable savings over extended play sessions.
Considering the 300% welcome bonus up to €2,000, a high roller aiming to maximise this offer might focus on games with the lowest house edge. If a player opts for 3:2 Blackjack, their potential to retain winnings is higher, making it a more attractive proposition for clearing bonus wagering requirements, especially with the game's contribution rate.
What 5 steps does registration involve?
The initial step in registration involves providing basic personal details, which is standard across most online platforms. Following this, players typically confirm their email address to activate their account. These preliminary steps are designed to ensure account security and user verification from the outset.
Further registration steps often include creating a unique username and a secure password, essential for protecting account access. Players may also be required to accept the terms and conditions, a mandatory process for agreeing to the platform's operational guidelines and user policies.
The final stages of registration for high rollers might necessitate immediate verification of identity through Know Your Customer (KYC) procedures. This process typically involves submitting an official ID and proof of address, with verification taking between 24 to 48 hours, ensuring compliance and security for substantial transactions.
Why is Blackjack insurance a losing bet?
Blackjack insurance is generally considered a losing bet because its payout odds do not adequately compensate for the probability of the dealer having Blackjack. Typically offered at 2:1, the odds are insufficient to cover the risk, especially when considering the dealer's hand completion probabilities.
The side bet on insurance is essentially betting against the player's own hand. While the dealer's upcard might suggest a potential Blackjack, the actual occurrence of this hand is less frequent than the insurance bet implies. This mathematical disadvantage contributes to its negative expected value.
For high rollers, avoiding such unfavourable bets is crucial for bankroll management. Instead of placing insurance bets, focusing on games with a better RTP, such as Thunderstruck II with its 96.65% RTP and high volatility, offers a more strategic approach to maximizing potential returns and minimizing losses.
Why was my withdrawal stopped without KYC?
Withdrawals are typically stopped without Know Your Customer (KYC) verification due to regulatory requirements designed to prevent fraud and money laundering. Before any funds can be released, the casino must confirm the player's identity and address to comply with licensing obligations.
The KYC process involves submitting an official identification document and a recent proof of address, usually dated within the last three months. This verification step is critical, and without its successful completion, withdrawal requests will remain pending, regardless of the payment method used, such as Binance Pay or CashLib.
For high rollers, understanding this process is vital. A withdrawal limit of up to €10,000 is available via Binance Pay, with processing times of 0-2 hours and no fees. However, even with these favourable terms, the withdrawal cannot be processed until the KYC checks are successfully concluded within the standard 24-48 hour timeframe.
How many bets are needed for x45 in table games?
Wagering requirements, such as the x45 stated for bonuses, are calculated based on the total amount of bets placed. For example, a €100 bonus with an x45 wagering requirement necessitates €4,500 in total bets to be cleared. This applies across eligible games according to their contribution rates.
In table games, including Blackjack and Live dealer games, the contribution towards wagering requirements is significantly reduced. These games typically contribute only 10% to the wagering requirement, meaning a €10 bet on a table game would only count as €1 towards the €4,500 total needed.
Consequently, to meet an x45 wagering requirement of €4,500 purely through table games, a player would need to place a substantial volume of bets. With a 10% contribution, it would effectively require €45,000 in wagers placed on table games. This contrasts sharply with slots, which contribute 100%.
Contact
Live - online chat
Banking
Providers
Gorilla Casino 2026